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As a member of the Customer Solutions Engineering (CSE) team, the Manager, Business Operations is responsible for the efficient, accurate, and standards based day-to-day management of the financial data held in the Professional Services Automation (PSA) application, and the surrounding business workflows affecting the Rocket systems and data. They manage a team of CSE Operations Analysts who are responsible for accurate project setup in the PSA system, and the capture, reporting and control of revenue and billing transactions for the CSE professional services business. In addition to managing a team, the Manager, Business Operations performs operational duties at a Principal competence level, most often in a leadership role toward the development of the team’s capabilities. The ideal person for this role has a knack for noticing things that don’t look right in a system, and they stay a little bothered until they dig into it and understand. They’re comfortable with numbers and rules, they pick up concepts quickly and are good at keeping details straight. They find it really satisfying to design elegant, repeatable processes to meet messy operational requirements, they habitually write things down and they’re good at teaching others. They might have a favorite Excel formula. They lead by example, with kindness and empathy, and inspire their team to live up to their high standards.
