Manager Business Office

Community Health Systems Professional Services Corporation • Dothan, AL

88d

About The Position

The Manager, Business Office supports the Director, Business Office in overseeing the daily operations and strategic management of accounts receivables processes. This role is responsible for supervising multiple aspects of business office functions, including billing, collections, payment processing, customer service, and denial management. The Manager ensures compliance with regulatory requirements, payer contracts, and organizational policies while driving efficiency and quality in operations. The position also fosters a patient-focused and collaborative business office environment to support the financial performance of the facility.

Requirements

• Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required.
• Master's Degree preferred.
• 2-4 years of experience in closely related field with Bachelor's degree required.
• 2-4 years of previous leadership experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Responsibilities

• Directs day-to-day operations of business office functions, ensuring billing, collections, payment posting, customer service, and denial resolution are accurate, timely, and compliant.
• Oversees accounts receivable management, monitoring payer contracts, cash flow, write-offs, and denial trends to support financial performance.
• Collaborates with clinical and administrative departments to ensure billing accuracy and promote patient-friendly billing practices.
• Evaluates and improves workflow processes to enhance productivity, efficiency, and cost-effectiveness.
• Leads or supports performance improvement initiatives designed to strengthen operational quality and business office outcomes.
• Participates in policy and system updates in response to changes in federal regulations, payer requirements, or organizational initiatives.
• Ensures departmental operations comply with The Joint Commission, state, and federal regulatory requirements governing patient accounts and business office functions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Benefits

• Competitive Compensation
• Comprehensive Medical, Dental, Vision & Life Insurance
• Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)
• Matching 401(k) Retirement Plan
• Opportunities for Career Growth & Advancement
• Recognition & Reward Programs
• Exclusive Discounts & Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Bachelor's degree