Manager Business Office

Agave Ridge Behavioral Health Hospital•Mesa, AZ

About The Position

Agave Ridge Behavioral Health is hiring a Business Office Manager. Prior experience working in a behavioral health setting is strongly preferred. The Business Office Manager oversees daily inpatient, outpatient, and physician billing operations, ensuring timely and accurate revenue cycle performance. This role monitors key financial metrics, leads staff hiring and development, maintains payer and vendor relationships, and ensures compliance with third‑party guidelines. The manager drives efficient claims management and collections processes, identifies operational issues, and implements improvements to support the facility’s overall financial goals. Agave Ridge Behavioral Hospital serves adolescents ages 12-17, adults age 18+, and senior adults age 55+ who are struggling with mental health concerns and substance use disorders. We provide holistic, age-appropriate care that addresses our patients’ mental, physical, emotional, and social needs so that they can wholly heal.

Requirements

High School diploma or equivalent required.
Some college course work preferred.
Two or more years’ job-related experience required. Preferably in behavioral health.
One or more years’ supervisory experience required
Strong revenue cycle technical skills required.
Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Responsibilities

Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
Establish and maintain controls for all cash collected and posted in patient accounting system.
Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
Lead and provide operational directives for all business office activities related to the claimsmanagement and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
Define and provide the necessary support and leadership to achieve departmental goals and objectives.
Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary.
Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
May include managing and directing subordinate staff to identify goals and objectives.