Manager, Business Office Analytics - Bank Operations

Commerce Bank•Kansas City, MO

8h•$93,000 - $109,000•Hybrid

About The Position

The main purpose of this job is to lead divisional reporting, participate in project planning, and handling a variety of needs for the Bank Operations. Additionally, it supports Bank Ops Case Management in collaboration with the Commercial Salesforce team.

Requirements

Strong knowledge of the project management or operations field, including knowledge of best practices
Intermediate knowledge of how Salesforce solutions support organizational case management goals
Intermediate knowledge of Agile or Waterfall methodologies within project management
Strong operational mindset to improve existing processes with either non-technical or technical solutions
Ability to influence and effectively communicate with senior leadership and beyond
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams, Visio and Outlook
Bachelor’s degree in Information Technology, Business, Math, Engineering, Marketing or equivalent combination of education and experience required
6+ years project management or operations experience required
3+ years management experience required

Responsibilities

Collaborate with business units to elicit, analyze, and document functional requirements for Salesforce solutions
Develop and deliver training materials, job aids, and documentation; conduct training sessions and provide ongoing support to ensure successful adoption of solutions
Serve as a liaison between business units, technical teams, and business partners to ensure clear communication, alignment on priorities, and timely escalation of issues
Provide regular status reports and progress updates to stakeholders to ensure transparency and informed decision-making
Lead divisional reporting by ensuring timely completion of monthly deliverables, reviewing team submissions, and providing feedback on adjustments as needed
Participate in strategic planning activities, including budget support, KPI review, and providing divisional insights; lead initiatives to modernize reporting through data analytics systems
Manage individual contributors and oversee daily operational responsibilities, including stand-ups, expense reporting, timecard approvals, and other assigned managerial duties
Build and maintain strong working relationships with internal and external customers
Collaborate with key stakeholders and with all leaders at all levels of the organization
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned