Manager, Business Insights

USTA National Tennis Center • Lake Nona, FL

18h • $75,000 - $85,000 • Hybrid

About The Position

This role sits within the Business Insights function but serves other business units (such as Players, Coaches, Facilities, Advocacy, and Sections) in a client-facing capacity. The Manager will act as a strategic partner, providing high-quality analytics and insights that inform business decisions, drive growth, and foster a data-driven culture across USTA. Success requires strong analytic aptitude and the interpersonal skills to collaborate effectively with diverse stakeholders.

Requirements

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or related field (Master’s preferred).
• 4+ years of experience in analytics, data modeling, or business insights.
• Strong analytical and problem-solving skills with ability to interpret complex datasets.
• Proven ability to collaborate with cross-functional partners and influence decision making.
• Excellent communication and interpersonal skills; ability to translate data into actionable recommendations.
• Experience in client-facing or consultative roles strongly preferred.

Nice To Haves

• Passion for the tennis or sports industry is a plus.

Responsibilities

• Serve as the primary analytics partner for assigned business units (such as players, coaches, facilities, advocacy, sections).
• Translate business questions into structured analyses and deliver actionable insights that inform strategy and execution.
• Support target setting and measurement by identifying leading, lagging, and contributing metrics for each business area.
• Conduct ad hoc and deep-dive analyses to uncover trends, opportunities, and risks in collaboration with.
• Present findings and recommendations using compelling storytelling tailored to executive and non-technical audiences.
• Collaborate cross-functionally with Research, Marketing, Digital, and other units to integrate insights into broader organizational strategies.
• Manage relationships with vendors, consultants, and partners supporting data and analytics initiatives.
• Ensure data integrity, and quality, across research, reporting and analytics deliverables.
• Support the ongoing evolution of USTA’s data culture by encouraging adoption of tools, best practices, and self-service capabilities.
• Develop and maintain dashboards, reports, and visualizations to make insights accessible and impactful for decision maker

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager