Manager, Business Insights (Credit Card & Personal Lending) The Consumer Lending Strategy & Business Analytics team at Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending (Credit Card and Personal Loans). This role partners directly with business lines and product teams, managing a team of analysts to deliver actionable insights that drive business impact. The Manager will set analytic standards, mentor staff, and ensure solutions are audit-ready and aligned with regulatory expectations. The position emphasizes leadership, data-driven thinking, business partnership, and technical expertise, with a focus on credit card experience. Location and Work Arrangement Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Columbus OH, Johnston RI, Westwood MA, Boston MA, Pittsburgh PA, Phoenix AZ, or Iselin NJ.