Manager, Business Assurance & Compliance

Comcast•Philadelphia, PA

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Leads business initiatives that enhance operational performance and the customer experience. Manages cross‑functional teams to assess current process challenges, evaluate control effectiveness, and define and implement future‑state improvements. Applies deep operational and process expertise to prioritize work, drive complex initiatives, and guide decision‑making. Serves as a key resource and mentor for less-experienced team members while ensuring initiatives align with organizational goals and deliver measurable results. Job Description Core Responsibilities Supports the design, development, and maintenance of policies and procedures that guide Comcast Business operational activities, ensuring consistency and compliance with established standards. Identifies key operational breakdowns and raises issues to leadership while coordinating corrective actions. Partners with process owners across the Comcast Business organization to help ensure business controls are appropriately designed to address significant operational and financial risks. Conducts root‑cause analyses for identified risks and collaborates with Comcast Business management to implement process changes that address gaps and strengthen the control environment. Identifies opportunities to improve or automate internal controls and assists in managing re‑engineering and continuous‑improvement projects involving updates to policies, processes, and systems. Prepares and delivers updates on project status, internal control assessments, and risk remediation activities to Comcast Business and Finance leadership. Reviews and evaluates management’s responses to audit recommendations and monitors completion of corrective actions, providing updates to leadership. Collaborates closely with organizations across the business to support audit processes and ensure alignment across risk and compliance activities. Exercises independent judgment and discretion on matters that impact operations, controls, and risk mitigation. Maintains regular, consistent, and punctual attendance, with flexibility to support business needs during variable hours as required. Performs additional duties and responsibilities as assigned to support team objectives and evolving business needs. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Skills Accounting, Analytical Support, Internal Auditing
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 5-7 Years

Responsibilities

Supports the design, development, and maintenance of policies and procedures that guide Comcast Business operational activities, ensuring consistency and compliance with established standards.
Identifies key operational breakdowns and raises issues to leadership while coordinating corrective actions.
Partners with process owners across the Comcast Business organization to help ensure business controls are appropriately designed to address significant operational and financial risks.
Conducts root‑cause analyses for identified risks and collaborates with Comcast Business management to implement process changes that address gaps and strengthen the control environment.
Identifies opportunities to improve or automate internal controls and assists in managing re‑engineering and continuous‑improvement projects involving updates to policies, processes, and systems.
Prepares and delivers updates on project status, internal control assessments, and risk remediation activities to Comcast Business and Finance leadership.
Reviews and evaluates management’s responses to audit recommendations and monitors completion of corrective actions, providing updates to leadership.
Collaborates closely with organizations across the business to support audit processes and ensure alignment across risk and compliance activities.
Exercises independent judgment and discretion on matters that impact operations, controls, and risk mitigation.
Maintains regular, consistent, and punctual attendance, with flexibility to support business needs during variable hours as required.
Performs additional duties and responsibilities as assigned to support team objectives and evolving business needs.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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