Manager, Business Analysis (Coupa)

Mastercard • O'fallon, MO

1d

About The Position

Join our dynamic team providing techno-functional application support for procure to pay applications (such as Oracle, Coupa, etc.) In this role, you will collaborate with technical staff, application end-users, business owners, and external vendors. As the ideal candidate, you'll showcase robust functional knowledge across Source to Invoice/Pay functions, encompassing supplier onboarding, purchase requisitioning, contracts and purchasing (including category and catalog management) In this role you will manage the day-to-day administration and support, as well as delivery of projects and enhancements for the Coupa application at Mastercard.

Requirements

• Bachelor’s degree in management, technology, finance or equivalent combination of experience and formal education
• Procure to Pay experience
• Hands-on experience as a Coupa system Administrator.
• Hands-on experience on Coupa SIM module.
• Experience handling Sourcing and Contract life cycle management module
• Project Management experience handling mid to large sized projects.
• Hands on Experience in configuration of different Coupa modules (Sourcing, Contracting, SIM, Procurement)
• Experience in designing of Coupa integration with ERP/Middleware/3rd party applications via flat file or API's.
• Ability to troubleshoot Coupa operational issues and lead/assist application testing in medium to Large size projects.
• Act-As Coupa Subject Matter Expert (SME) with primarily responsibilities in support of Design around new features/handling mid to large size projects.
• Strong Verbal and Written Communication skills, with the ability to work with Business Owners at different levels.
• Collaborate effectively with Business Owners and be the POC for any training/configuring/designing related requests.
• Good Understanding of RPA / BOT's and how to utilize within the current state process to make Operations efficient.

Nice To Haves

• Coupa Technical Architecture Certification - Preferred
• Coupa modules Sourcing, CLMA, Analytics - Preferred
• Understanding of Walkme tool in-general is a plus.

Responsibilities

• Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution.
• Ensure successful project delivery including planning, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
• Design/Configure Approval chains, Punchout setup, Content groups, Custom Fields, Approval groups, Lookups, Requisition Forms, Process Automators, User administration, Custom Roles, Reports, SIM Forms, Homepage, Iframe and Panel Apps.
• Managing Audit reviews across multiple Coupa controls, Integration failures, Coupa Sandbox refreshes, Coupa compass portal
• Training Internal Teams and Business owners around the best practices of the tool.
• Lead Operations and be the POC for any Operations questions from different business owners.
• Provide leadership, direction and supervision to staff, including their training and objective setting.
• Ability to influence business owners with new ways of working and provide use cases that will benefit their processes.
• E2E experience in configuring the Supplier Onboarding lifecycle within Coupa.
• Understand the Punchout lifecycle and own any new/existing Punchout setup requests, helping vendor to build cXML code and document test cases for UAT.
• Build Dashboards/Reports using Coupa Analytics and help business owners to take appropriate decisions.
• Be an active member within Coupa community and continuously check what Coupa is offering and have direct contact with Coupa Product team.
• Review Coupa release notes and provide business owners with a walkthrough of top enhancements that may impact or improve current processes.
• Look out for opportunities around automation within Coupa tool using Rest API’s , Process Automators, Opportunity Triggers etc.
• Understanding of AI/ML (machine learning) and and provide recommendations on how to better connect using NAVI AI , CLMA AI..etc.
• Configure/Customize Sourcing Templates used as part of RFX events and provide recommendations on the best practices to leverage the module to its fullest potential.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager