Manager, Branch

Daikin Comfort • Elgin, IL

12h • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for the HVAC Branch Manager position for its branch operations group located at the Elgin, IL branch. The Branch Manager is responsible for overseeing the branch’s operations and staff, with accountability for sales (under $5 million), customer service, profitability, productivity, and loss prevention. This role involves leading a branch operations team of 3-6 people to achieve strategic goals related to revenue generation, profit attainment, and market share growth through effective sales management techniques. The manager will also communicate and enforce store goals and policies, ensuring compliance with security, sales, safety, and recordkeeping practices, and maintaining accurate records of purchases, sales, and requisitions while reviewing reports to identify areas of waste.

Requirements

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts
• P&L understanding
• Proven customer service experience with high level of customer satisfaction
• Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
• Effective verbal and written communication skills and interpersonal skills
• Strong organizational and time management skills
• High level of attention to detail and compliance and results driven.
• Excellent problem-solving skills, with ability to apply sound judgment
• Ability to build and maintain positive relationships with customers, vendors, and employees
• Experience leading a team of employees towards a common goal
• Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
• 1 year in a leadership/supervisory role
• High School diploma or GED equivalent.

Nice To Haves

• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
• Working knowledge of CRM & Mincron or similar applications is preferred.
• Experience in HVAC wholesale industry strongly preferred
• College degree strongly preferred.

Responsibilities

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel.
• Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations.
• Communicate regularly with branch customer base to establish and maintain strong relationships.
• Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region.
• Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities.
• Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable.
• Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics.
• Remain current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader.
• Conduct weekly safety committee meetings.
• Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
• Maintain a 93%, or higher, audit score
• Maintain a working knowledge of company’s benefits and employee handbook policies.
• Ensure employees are following safety protocols including maintaining an organized and clean work environment.
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular working hours in case of emergencies within the branch as required.
• Participate in additional activities as requested.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED