Manager, Branch Service - Field Service

Canon-posted 4 months ago
$77,180 - $115,580/Yr
Full-time • Manager
Centennial, CO
Merchant Wholesalers, Durable Goods
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Is leadership in your DNA? Does supplying customers with top-shelf service and support while overseeing a sharp team of specialists strike the right chord? You just might be what we're looking for. Canon USA, a trailblazer in technology, solutions, and services, is actively seeking a Manager, Branch Service to direct our incredible team of technical Digital Services Specialists who lead the charge in servicing and supporting Canon's hardware and technology-based solutions.

  • Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
  • Select, hire, train, and develop current and new technical representatives.
  • Address and resolve customer issues in a time-effective manner to achieve complete customer satisfaction.
  • Oversee the warehousing process as it relates to merchandise and inventory.
  • Develop and educate the team as it relates to new technology in an evolving industry.
  • Bachelor's degree in a relevant field or equivalent experience required.
  • 7 years of related experience and management of typically two or more regular full-time employees.
  • Service management experience in the office technology industry.
  • Hands-on field technical experience with a vast knowledge of electromechanical technology.
  • Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
  • Strong communication skills, including the desire to develop and lead a team.
  • Excellent time management skills.
  • Competitive compensation and benefits.
  • Medical, dental, vision insurance.
  • 401(k) Savings Plan.
  • Discretionary profit sharing.
  • Discretionary success sharing.
  • Educational assistance.
  • Recognition programs.
  • Vacation.
  • Employee referral bonus.
  • Employee discounts.
  • Dress for Your Day attire program.
  • Volunteer opportunities to give back to the local community.
  • Canon welcome kit and official merchandise.
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