Manager, Branch Operations Analytics

Purpose Financial•Greenville, SC

About The Position

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. Position SummaryAs the Branch Operations Analytics Manager, you lead a team of data analysts in transforming complex operational data into actionable business intelligence that drives strategic decision-making and operational excellence across Branch Operations. You are responsible for overseeing the development and delivery of Key Performance Indicators, dashboards, and analytical reporting frameworks that support executive and operational stakeholders. Leveraging deep expertise in SQL, Tableau, Sigma, and data governance best practices, you will guide your team in extracting meaningful insights, ensuring data integrity, and identifying opportunities for continuous improvement. This role requires strong leadership, business acumen, and the ability to translate complex analytical findings into clear, compelling narratives for both technical and non-technical audiences. As a people manager and subject matter expert, you will coach and develop your team while championing the expanded use of data analytics across the organization.

Requirements

BA/BS in Business, Data Analytics, Computer Science, Information Technology, Statistics, or a related field.
5 to 7+ years of proven work experience in data analytics, operations, or a related field
2+ years of people management experience, including coaching, mentoring, and performance management
Demonstrated ability to develop and execute analytics strategies aligned with business objectives
Strong analytical thinking demonstrated through excellent written and oral communication skills
Skilled in negotiating, problem-solving, influencing, and leading others, and executing and implementing projects
Ability to manage multiple projects and competing priorities simultaneously
Excellent written and verbal communication skills; adaptability and flexibility in a changing environment; comfortable working in a dynamic, high-volume, fast-paced environment.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry, business, and products.
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Must be eligible to work in the USA and able to pass a background check.

Responsibilities

Lead the development and execution of the Branch Operations analytics strategy in alignment with organizational goals and OKRs
Translate executive priorities into analytical roadmaps, ensuring the team delivers timely and relevant insights
Identify and champion branch-related and cross-functional operational improvement opportunities through data-driven analysis
Drive the evolution, adoption, and expanded utilization of data analytics capabilities across Branch Operations
Directly manage, mentor, and develop a team of Branch Operations Data Analysts
Set clear performance expectations, provide ongoing coaching, and conduct regular performance reviews
Foster a collaborative, high-performing team culture aligned with Purpose Financial's core principles
Identify skill gaps and support professional development and training opportunities for team members
Oversee the design, development, and delivery of KPIs, dashboards, and reports that support operational teams and executive stakeholders
Review and approve analytical outputs to ensure accuracy, relevance, and alignment with business objectives
Partner with senior leadership to develop and maintain executive-level reporting and recurring dashboards
Ensure the team leverages SQL, Tableau, Sigma, and other analytics tools effectively and consistently
Establish and enforce data quality standards and validation processes across all analytics deliverables
Serve as an escalation point for data integrity issues, coordinating resolution with Data Governance, IT, and other internal teams
Define and document requirements for data elements necessary for analytics and reporting
Ensure compliance with data governance policies and best practices across the analytics function
Manage and prioritize multiple complex, concurrent projects while meeting deadlines and stakeholder expectations
Serve as the primary point of contact and subject matter expert for Branch Operations analytics across the organization
Translate business requirements into technical solutions, including documentation, testing, and end-user training
Lead and provide oversight over initiatives addressing operational issues per executive-approved corrective measures
Build and maintain strong cross-functional relationships with Operations, IT, Finance, and other departments
Understand, adhere to, and enforce all corporate policies
Complete additional duties as assigned

Benefits

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks