Manager - Billing

Iberdrola-posted 5 days ago
$125,766 - $157,208/Yr
Full-time • Manager
Onsite • New, KY
5,001-10,000 employees
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The Manager of Specialized Billing for New York State Electric and Gas (NYSEG) and Rochester Gas & Electric (RG&E) is responsible for the accurate and timely billing for customers, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.

  • Directs all Specialized Billing operations for NY (NYSEG and RG&E) including following responsibilities:
  • Manages specialized billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation.
  • Manages CDG Billing back-office activities including: external developer interactions, regulatory orders and tariffs understanding, solar projects (host and satellite customers), Joint Utilities (JU) Billing and Credit groups, and ensure avoidance of Negative Revenue Adjustments (NRAs).
  • Manages MV90/Interval Data activities including: meter data collection for SAP processing which includes Mandatory Hourly Pricing (MHP) customers, NY ISO data submittals, and Settlement efforts.
  • Manages team of employees in Binghamton.
  • Responsible for projects support including Automated Meter Infrastructure (AMI), CRMB, Community Distributed Generation (CDG) and Robotics Process Automation (RPA).
  • Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
  • Collaboration with NYSEG/RGE departments (Business Relations, Distributed Generation, Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.
  • Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.
  • Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
  • In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
  • Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
  • Knowledge of customer billing and accounting processes.
  • Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
  • Excellent analytical, interpersonal, verbal and written communication skills.
  • Proficient in SAP, Microsoft Excel, Word, and Power Point applications.
  • Strong problems solving, prioritization, and project management skills.
  • Master’s Degree.
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