Manager, Billing Operations

Spectrum • Maryland Heights, MO

113d

About The Position

As a Manager on the Billing Operations and Technology team, you'll drive process innovation by modeling, documenting, analyzing, and overseeing process improvements for the billing system. These improvements will enhance the user experience, improve productivity, decrease errors, and increase efficiencies. In addition, responsible for managing projects, ticket requests, escalations, issues, and off hours support. You'll work in a dynamic, collaborative office environment. You'll excel in this role if you are a motivated self-starter, able to make decisions while working under pressure, and available off-hours. You have a curiosity for using the latest technological developments and tools to improve functionality and achieve team goals.

Requirements

• Prior experience in leadership: 2 years or more
• Demonstrated project management: 2 years or more
• Business process management: 3 years or more
• Technical billing systems platform: 5+ years
• Bachelor's degree in Information Technology or related field from a four-year college or university or equivalent experience
• Expert level knowledge of CSG/ICOMS Billing System products and services
• Knowledge of systems used by cable and/or telecommunications industries to support end user cable, data, and telephony billing, customer services, and accounting activities
• Knowledge of software applications (i.e., word processing, spreadsheet, Visio, Project, etc.)
• Ability to identify complex problems, review information, develop and evaluate options, and implement solutions
• Ability to facilitate cross-functional communications among multiple teams
• Ability to communicate with technical and non-technical audiences

Responsibilities

• Participating with Billing Operations teams to support the continuous improvement and ongoing operations of the Charter Billing System
• Leveraging relationships with residential and commercial businesses to assist in the implementation of defined billing systems enhancements
• Implementing processes to deliver integrity of all billing data, system availability, system functionality and audit compliance
• Working with billing vendors and internal teams to implement projects and remediate issues
• Utilizing partnerships with Marketing, Legal, regulatory and Billing Design teams to execute strategic business plans, operational goals, and performance metrics
• Responding to Billing System Audit findings and implementing remediation plans as directed

Benefits

• Comprehensive pay and benefits package
• Paid training and coaching
• Opportunities for employment and advancement
• Supportive teams and community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Education Level: Bachelor's degree