Manager, Benefits - Benefits and HR Services Team

Capital One•McLean, VA

3d•$138,100 - $173,400•Hybrid

About The Position

We are seeking a Manager, Benefits to join our Benefits and HR Services team. This role is focused on the operations and technology that underpin the delivery of benefits and HR services for our US-based products and experiences. This position requires a unique blend of expertise with a specific emphasis on problem solving, managing annual Open Enrollment and driving strategic, well-managed system and business process changes. Having a passion for continuous improvement, a strong eye for detail, and a growth mindset are essential for this role. You must be eager to learn new processes and technologies daily and thrive on solving new problems. Why You Want This Job: Impact: You will contribute to the overall success of Capital One by using technology and AI to future proof our tools and experiences, lead annual Open Enrollment cycles, and deliver seamless experiences for the enterprise. Challenge: You will solve complex problems with innovative solutions and shape our benefits and HR services delivery strategy and associate experiences. Great hybrid work environment: You can enjoy a fast-paced and fun work environment where innovation is rewarded and where you can learn from talented coworkers.

Requirements

Bachelor’s Degree or military experience.
At least 2 years experience leading or participating in technology projects, with demonstrated project management expertise, overseeing initiatives from concept to completion, including effective stakeholder engagement.
At least 2 years of experience with leading or managing a team.

Nice To Haves

Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products.
1+ years of experience with Workday configuration or Workday integrations
Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Business Administration, or Human Resources
2+ years of experience in Systems Analysis, Information Technology, Data Analytics, or Benefits
1+ years of experience with Google Apps Script or Visual Basic for Applications (VBA)
1+ years of experience with Kainos

Responsibilities

Lead, mentor, and develop the team, cultivating a high-performance, growth mindset culture.
Proactively stay current with the latest trends, tools, and developments in generative AI and other technology to drive continuous improvement; identify and recommend process improvements to drive efficiency and automation through technology.
Use AI tools to accomplish tasks relevant to business processes.
Lead cross-functional strategic projects, process improvements, and break-fixes with internal partners (Benefits/HR Services, Payroll, Tech, Product).
Drive standardization in reporting tools, dashboards, and reports.
Partner with product and tech teams to assess the feasibility and complexity to implement new benefits and HR service experiences via Workday, Salesforce, and/or other systems.
Lead the team through annual enrollment cycles, ensuring smooth and accurate execution for the enterprise.
Develop and maintain detailed documentation (business requirements, test plans, results).
Lead the development and execution of User Acceptance Testing (UAT)
Ensure well-managed release testing and execution for system releases (e.g., semi-annual Workday feature releases) that impact benefits and HR services.
Serve as point of contact for operations to partner on issue resolution and troubleshooting.
Analyze incident data to identify impacts, recommend resolutions, and perform root cause analysis.
Exhibit thoughtful leadership within the team and the broader benefits and HR services community.