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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. The Manager will lead their team across various internal departments to ensure a successful ongoing client experience. The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. This role will be hands on requiring involvement in all stages of the client experience processes, including partnering with internal teams and external customers to understand the 'voice of the customer' and 'voice of the employee'; translating into the right process improvement efforts to resolve requests with high-quality that meet/exceed client and employee needs.