Manager, Benefits Configuration

Pharmacy Data Management, Inc.•Poland, OH

3d•Remote

About The Position

PDMI is looking for a Manager of Benefits Configuration to join our team! This position will lead a dynamic team in optimizing plan design and implementation while driving efficiency and accuracy across our organization. Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services. Why Join Us: Best Employer: PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025! Meaningful Work: Contribute to improving healthcare quality and efficiency. Collaborative Environment: Work with passionate professionals who share your drive. Exciting Challenges: Every day brings new opportunities to excel. Flexible Work: Fully remote opportunity (from approved locations) with a company that cares.

Requirements

Bachelor’s degree preferred with 5+ years of related experience, including benefits configuration and claims adjudication.
Leadership Skills: Proven ability to lead and develop high-performing teams.
Technical Expertise: Proficiency in Microsoft Office, system logic documentation, and data analysis.
Focus on Results: Strong skills in monitoring KPIs and driving continuous improvement.
Communication: Exceptional verbal, written, and listening skills to effectively engage all levels of an organization.
Client-Centric Approach: Ability to interpret client data and requests, delivering tailored solutions.

Responsibilities

Lead the hiring, coaching, and ongoing development of Benefits Configuration team members to build and sustain a high-performing team aligned with departmental goals.
Assess employees’ skills, performance, and productivity; create development plans to strengthen capabilities and engagement.
Assign duties and manage team workload with a focus on accuracy, timeliness, and adherence to established policies and procedures.
Implement, maintain, and reinforce policies and procedures governing the Benefits Configuration team.
Establish, monitor, and communicate benchmarks for team performance through defined key performance indicators (KPIs).
Drive process improvement initiatives to enhance quality, efficiency, and accuracy in configuration delivery.
Ensure accountability by evaluating performance outcomes, providing feedback, and reinforcing expectations.
Collaborate closely with the Training & Operations Manager to align training initiatives with performance expectations and ensure consistent team development.
Collaborate with cross-functional leaders to resolve operational issues, streamline workflows, and improve communication between teams.
Participate in client onboarding and meetings as needed to represent the Benefits Configuration team’s capabilities and deliverables.