Manager, Benefits Administration Services - Defined Benefits

Conduent HR Services, LLC

12d • Remote

About The Position

As the Manager, Benefits Administration Services – Defined Benefit, you will play an important role in supporting the retirement space portfolio, ensuring exceptional service delivery and client satisfaction. This role focuses on client relationship management, operational support, and continuous improvement across defined benefit administration services.
You will leverage your experience in pension, defined benefit, and defined contribution plan administration to support process improvements, system enhancements, and collaborate with internal teams and client stakeholders to meet service, compliance, and performance objectives.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 5+ years of client-facing or client support experience, preferably within defined benefit, defined contribution, or pension administration.
• Experience supporting teams within BPO and/or call center environments in benefits administration.
• Strong background in defined benefit and/or defined contribution plan administration, including operational support and client relationship management.
• Proficiency in MS Office, with strong Excel skills.

Responsibilities

• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
• Work with clients and leadership to help implement business strategy, service models, and operational priorities.
• Help ensure business units meet SLAs, performance metrics, and service delivery standards.
• Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
• Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports, KPIs, and operational metrics.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager