Manager, Benefits-Accommodations (Northfield, IL)

Medline•Northfield, MN

3d•$101,000 - $152,000•Onsite

About The Position

The Benefits Manager-Accommodations is responsible for leading and managing the operations, policies, and activities related to non-occupational injury and disability employee accommodations. This role ensures compliance with regulatory requirements and internal policies while delivering compassionate, efficient, and expert support to employees and stakeholders across the organization.

Requirements

Bachelor’s Degree.
At least 5 years of accommodations experience to include acting as subject matter expert.
Experience applying regulatory and legislative knowledge of ADA and other federal, state, and local compliance requirements.
Experience managing people, providing work direction, and developing a high performing team.
Proven ability to manage complete cases with discretion and empathy.
Excellent communication, problem-solving, and stakeholder management skills.
Project management experience with emphasis on process redesign.
Experience working with HRIS systems and maintaining confidential data.
Intermediate level skill in Microsoft Word (for example, inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Advanced level skill in Microsoft Excel (for example, using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).

Nice To Haves

ADA Coordinator Training Certification Program (ACTCP)
Certified ADA Administrator (HR Certifications)
Workday and ZenDesk experience
Bilingual/Spanish

Responsibilities

Oversee the accommodations program, ensuring alignment with company values and legal standards.
Develop and implement policies, procedures, and communications that support a consistent and complaint accommodations process.
Lead cross-functional initiatives to improve operation efficiency and employee experience.
Lead the team that owns the administration of the accommodations policies broadly across the Company.
Independently plan and conduct work, make decisions and recommendations within the scope of authority.
Keep Benefits Director informed and bring complete or sensitive issues or problems forward for guidance or resolution.
Manage accommodation requests through the interactive process, providing timely and comprehensive recommendations.
Ensure compliance with ADA, FMLA, and other relevant state and federal laws and regulations.
Maintain accurate and confidential documentation of cases and outcomes.
Demonstrate understanding in return-to-work strategies and accommodation related expertise, to include: accommodation related regulatory (federal/state/local) laws and requirement, workforce policies, ADA, FMLA, Workers' Compensation, and ergonomics.
Serve as a subject matter expert and consultant to employees, managers, HR partners, and legal teams.
Educate and coach people-leaders and HR partners, on accommodations procedures and best practices.
Collaborate with internal stakeholders to implement job modifications and coordinate support services.
Design and deliver training programs to increase awareness and understanding of accommodations processes.
Stay current on legal developments and industry best practices to drive program enhancements.
Identify and seek training and development for direct reports to ensure compliance with ADA, FMLA, and other relevant state and federal laws and regulations and career growth.
Monitor program metrics and trends to identify opportunities for improvement.
Manage workflow to meet internal SLAs.
Ensure accurate recordkeeping and reporting in accordance with company policies and legal requirements.