Manager, AWS Cloud Operations

About the position

The Manager, AWS Cloud Operations is responsible for managing and optimizing cloud infrastructure hosted on Amazon Web Services (AWS) to ensure high availability, security, and performance. This role oversees the day-to-day operations, including monitoring, automation, cost management, and incident response, while leading a team of cloud operations engineers and collaborating with various departments. The Manager, AWS Cloud Operations also plays a key role in ensuring scalability, implementing security best practices, and aligning cloud operations with business objectives. Key areas of focus include resource optimization, disaster recovery, compliance, and driving automation and infrastructure improvements using DevOps practices. This position requires a strong understanding of AWS services, cloud management tools, and cloud security protocols to ensure that the infrastructure meets the company's performance and security standards.

Responsibilities

• Oversee the design, deployment, and management of AWS infrastructure and services (EC2, S3, RDS, Lambda, etc.). Ensure the availability, reliability, and scalability of cloud environments.
• Manage and monitor AWS resources, ensuring optimal performance and cost efficiency.
• Perform capacity planning and implement autoscaling policies to handle traffic fluctuations.
• Set up and maintain monitoring tools (e.g., Amazon CloudWatch, AWS CloudTrail) to track the health and performance of cloud resources.
• Respond to incidents and troubleshoot issues within AWS environments to ensure minimal downtime.
• Enforce AWS security best practices. Ensure HIPAA compliance and company policies regarding data security and privacy.
• Work with the security team to regularly assess and enhance security policies.
• Analyze and optimize AWS spending, implementing cost control strategies such as Reserved Instances, spot instances, and rightsizing resources.
• Provide reports on cloud costs and resource usage, and recommend strategies for cost savings.
• Lead and manage a team of cloud operations engineers responsible for AWS infrastructure.
• Collaborate with infrastructure, network, integration, and security teams to align AWS operations with business goals.
• Provide technical guidance and mentoring to team members, ensuring adherence to best practices and AWS standards.
• Drive the adoption of infrastructure as code (IaC) using tools like AWS CloudFormation.
• Automate deployment, scaling, and management of cloud resources to streamline operations and reduce manual intervention.
• Integrate CI/CD pipelines for Landing Zone Accelerator software releases.
• Ensure backups are configured for critical AWS services (e.g., RDS, EBS snapshots) and meet business continuity requirements.
• Continuously monitor and tune the performance of cloud services to meet application and workload requirements.
• Maintain comprehensive documentation of the AWS environment, including architecture diagrams and operating procedures.
• Provide regular status reports on system performance, incidents, and ongoing operational tasks to management.
• Collaborate with Infrastructure, Network, Integration, and Security teams to migrate clinical and business applications from on-premise data center to AWS.
• Build a training curriculum and corresponding certification matrix, based on job level.
• Participate in Change Management and Root Cause Analysis meetings as directed.
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop.
• Analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring.
• Maintain high service levels for the user community.
• Participate in various IT projects.
• Communicate with departmental and business unit managers, as well as project manager and leaders, to define support initiatives and solutions.
• Interact with individuals at all levels of the organization.
• Maintain effective working relationships with peers in other areas of IT organization.
• Collaborate with outside vendors to enhance service delivery capabilities.
• Develop relationships with professional organizations, peer groups, and industry trade groups to stay current with technology.
• Maintain expert level of technical knowledge.
• Perform additional responsibilities as assigned by BMC Management.
• May be called to work off hours, weekends and holidays to provide technical support to the Institution.
• Required to carry a pager at all times.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related discipline required.
• AWS certifications required, with preference for: AWS Certified Solutions Architect and AWS Certified SysOps Administrator.
• Five years of experience managing a cloud operations teams.
• Minimum 8 years of experience in an AWS operations or engineering role required.
• Experience with monitoring, automation, and cloud management tools (CloudWatch, CloudFormation, Terraform, Jenkins) required.
• In-depth knowledge of AWS services, architecture, and best practices.
• Strong understanding of cloud security, governance, and compliance standards.
• Excellent problem-solving, troubleshooting, and incident management skills.