Manager, Associate Relations Investigator (Remote)

Capital One • Richmond, VA

11d • $138,100 - $157,700 • Remote

About The Position

Manager, Associate Relations Investigator (Remote) Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues. Here’s what you’ll need to be successful: Can assess when and how to make tradeoffs between speed and quality; motivated self-starter Loves to break down complex problems and artfully push towards a solution Exceptionally strong written and verbal communication skills Ability to present complex topics in a clear, concise, and compelling manner Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on. Demonstrate an aptitude for learning in a fast-paced, ever-changing environment Strong sense of when to operate independently and when to seek support on an issue

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of Human Resources, Legal or Risk Management experience
• At least 3 years of investigation experience

Nice To Haves

• At least 5 years of experience working in a team corporate environment
• At least 5 years of Human Resources or Legal experience, focused on employment investigations
• Human Resources certification
• Experience conducting all types of employment investigations
• Knowledge of employment law and practices

Responsibilities

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED