Manager, Associate Relations / Engagement (Bi-lingual)

SRS Distribution Inc.•McKinney, TX

14d•Hybrid

About The Position

SRS Distribution/Heritage Family of Companies, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit www.srsdistribution.com. Location: This is a hybrid Corporate and remote position our of our corporate office (Field Service Center), which is located at 7440 S. Hwy 121 McKinney, TX 75070. What You’ll Do: As the Associate Relations / Engagement Manager at SRS, you will play a pivotal role in shaping the investigation of associate complaints. Additionally, this role offers a unique opportunity to blend strategic thinking, innovation, and leadership development to drive our company's success. Investigations: Conduct investigations to resolve complex associate relations issues by utilizing the company’s witness interview, case summary, and recommendation delivery templates and standard operating procedure for the case management system to track and document all complaints. AR Team Development: Lead the design, development, and enhancement of our Associate Relations Team training and service delivery model across the organization. Ensure it aligns with our company’s strategic goals and industry best practices. Associate Engagement: Assist in the build, deployment, and review of the annual Culture Survey including updates to senior leadership on outcomes and development of action plans. Partner with the Associate Engagement Admin to develop the associate recognition programs and awards. Other: Perform other related duties as business needs adjust.

Requirements

Bachelor’s degree in relevant field.
10+ years of experience in Associate Relations and employment law compliance
Exceptional leadership and communication skills.
Strong analytical and problem-solving abilities.
Knowledge of industry trends and best practices in employment law.
Ability to work collaboratively and cross-functionally in a fast-paced, dynamic environment
Bilingual Communication (English & Spanish): We’re looking for someone who can comfortably communicate in both English and Spanish. This includes being able to hold clear conversations with teammates and customers, understand everyday business needs, and support a positive, service‑driven work environment. Perfect fluency isn’t required — what matters most is the ability to engage confidently and help bridge communication when needed.

Nice To Haves

Master’s Degree
Industry relevant certifications i.e. paralegal certification
Prior experience in the distribution industry or related industry

Responsibilities

Conduct investigations to resolve complex associate relations issues by utilizing the company’s witness interview, case summary, and recommendation delivery templates and standard operating procedure for the case management system to track and document all complaints.
Lead the design, development, and enhancement of our Associate Relations Team training and service delivery model across the organization. Ensure it aligns with our company’s strategic goals and industry best practices.
Assist in the build, deployment, and review of the annual Culture Survey including updates to senior leadership on outcomes and development of action plans.
Partner with the Associate Engagement Admin to develop the associate recognition programs and awards.
Perform other related duties as business needs adjust.

Benefits

Weekly Pay
Day One 401(k) Plan participation with Generous Company Match
Annual Bonus
Long Term Incentives
Generous Flexible PTO plan, Holidays, Birthday, and Floating Holidays
Expense Reimbursement
Medical, Dental and Vision Benefits
Employee Referral Bonus Program
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Plan
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers