Manager Associate Customer Care

Elevance Health • San Juan, PR

1d • Hybrid

About The Position

Manager Associate Customer Care Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. Schedule: This position will work an 8-hour shift, candidate should have availability from Monday through Saturday within the operational hours of 7:00 am - 11:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs. The Manager Associate Customer Care under general guidance and mentoring, provides oversight of a customer service unit.

Requirements

• Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
• Experience in a supervisory role in a call center environment is highly preferred.
• Previous experience in the healthcare industry preferred.

Responsibilities

• May be responsible for establishing department policies and procedures.
• Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager