Manager, Asset Protection

Macy's•White Marsh, MD

4h•Onsite

About The Position

Macy’s is a company with over 160 years of history, known for its innovations, traditions, inspiring stores, and events like the 4th of July Fireworks and Thanksgiving Day Parade. The Manager, Asset Protection role oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staff levels, higher Sales Volume, or significant Shortage risk. This role serves as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, with their experience being essential in supporting the overall company goal for topline results.

Requirements

Demonstrated ability to lead and inspire teams to achieve shortage prevention goals, while upholding company values and fostering a positive work environment
Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location
Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives
Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively
Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners
Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges
Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality
High School Diploma or equivalent
3-5 years of prior Asset Protection management experience
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands
Ability to stand for at least two consecutive hours, lift at least 30 lbs. stoop, kneel, crouch, and climb ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to sustain long periods enclosed in surveillance areas
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs
Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals
Manage and monitor internal and external theft investigations, apprehensions, and recoveries
Analyze theft trends through the utilization of available AP Reports, Systems, and Technology
Establish a high level of shortage awareness and effectiveness determined by audit results
Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively
Manage and monitor payroll expenses
Support the preparation, take, and reconciliation of the annual inventory process
Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results
Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility
Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience
Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities
Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices
Maintain safety awareness and a safe shopping and work environment for customers and colleagues
Handle proprietary, sensitive, and confidential information
Manage high-profile incidents and special event management
Participate in visits with senior leadership
Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning
Achieve results through managing others, including direct reports who are often hourly colleagues and leaders
Play an influential role in the development of high-potential leaders
Lead innovative projects and foster idea sharing among peers
Establish yourself as an influential leader
Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company
Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders
Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities
Maintain regular, dependable attendance, and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Other duties may be assigned

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement