Manager - Asset Protection - Cool Springs Market Rack

Nordstrom•Nashville, TN

1d•Onsite

About The Position

The Manager of Asset Protection (AP) plays a key leadership role in creating a safe, secure, and profitable environment within their assigned Nordstrom Rack store. As an individual contributor, the AP Manager is responsible for protecting employees and customers, preventing loss, and upholding Nordstrom’s core values and business strategy. This role partners closely with cross-functional store leadership to drive shrink reduction, ensure operational excellence, and foster a culture of safety and accountability. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901, built on a heritage of service. They empower their people to be innovative, creative, and focused on providing the best service to customers, committed to leaving the world better than they found it. They reward great work, promote from within, and celebrate diversity.

Requirements

Strong understanding of exception-based reporting tools and case management software.
Ability to develop and maintain productive relationships with employees and leaders at all levels.
Strong written and verbal communication skills; able to communicate clearly and professionally.
Effective decision-making and problem-solving skills, especially in high-stress situations.
Strong organizational skills with the ability to prioritize and manage competing demands in a fast-paced environment.
High level of ownership, accountability, and initiative.
Computer proficiency, including monitoring and surveillance technologies.
Flexibility to work a schedule that meets business needs, including evenings and weekends.

Nice To Haves

Proven experience in asset protection, security, investigations, or prior leadership experience preferred.

Responsibilities

Build strong, trusting relationships with in-store leaders, including Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams; serve as the subject matter expert on shrink and loss prevention.
Act as the owner of building security and safety — educate the team on emergency preparedness and support employees in safety-related incidents.
Accurately report and document all AP incidents and cases in a timely manner.
Leverage data and reporting to identify trends, mitigate internal and external theft, and minimize operational losses.
Lead the execution of the company’s shrink reduction strategies and loss prevention programs, including identifying theft and dishonesty.
Partner with Regional Investigators to address internal and external theft, assist with case development, work with law enforcement, and conduct on-floor apprehensions as needed.
Use a data-driven approach to proactively identify risks, reduce loss, and maximize profitability.