Manager, Asset Protection - Multi-Store

Macy's • Johns Creek, GA

305d

About The Position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Multi Store Asset Protection Manager oversees all aspects of Asset Protection and supports company profit objectives and customer service goals. They are responsible for multiple locations with an elevated scope of responsibility, including increased staff levels, higher sales volume, and higher shortage risk. Additionally, they perform other duties as assigned.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• 3-5 years of direct experience required.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead all Security operations to support company profit objectives and customer service goals.
• Protect and monitor company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies.
• Hire, train, and supervise the Security Staff.
• Manage and develop direct reports for individual growth and performance excellence.
• Communicate with Facility Management and MSC Asset Protection on shortage/security issues, recommending solutions as necessary.
• Identify causes of shortage within the building, including investigating possible internal and/or external dishonest activity.
• Ensure compliance with all Corporate Security Policies and Procedures.
• Secure and monitor the movement of trailers in and out of the facility.
• Manage Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards.
• Develop and manage departmental budgets.
• Ensure the department meets or exceeds performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
• Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Ensure consistent, thorough, and timely communication to subordinates, peers, and senior management.
• Write and conduct performance appraisals for security staff.
• Provide a safe work environment for staff; develop and enforce safe work practices.
• Maintain regular, dependable attendance and punctuality.
• Fulfill any other responsibilities deemed essential by management.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree