Manager, Artist & Label Services

Universal Music Group•Santa Monica, CA

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG’s labels, artists, and Bravado. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, merchandising, fulfillment, customer service, technology, and more. How We LEAD: Famehouse is seeking a merch Account/Brand Manager to join our team in Los Angeles as a Manager, Artist & Label Services, supporting artists across our Interscope Capitol roster. In this role, you’ll help drive the growth of our artists’ merchandise and D2C businesses, supporting key artist relationships and developing long-term (rolling 12mo+) merch & d2c calendar plans across all revenue channels (D2C, tour, VIP, retail sales, and licensing). You’ll work closely with artist teams and label partners to guide the plans for every campaign, product launch, and fan activation. Candidates must bring energy and enthusiasm to campaign planning discussions and will play a key role in helping artist teams understand the impact of merchandise and D2C initiatives in building fan engagement. Must bring a strong taste-level, cultural fluency in relevant music genres & fandoms, and an intuitive understanding of artists’ brands to the role. Teamwork and collaboration is an integral part of the role—you must move with positivity, respect, and a team-first mindset, supporting strong partnerships across the organization and consistently delivering great outcomes for artists. How You’ll CREATE: Support senior Account Managers and serve as the point of contact at Famehouse for select artists, helping to build trusting relationships with artist managers, label marketing teams, and creative partners. Develop 12-month calendar plans for select artists and support ideation for the roster, building plans across D2C, tour & VIP, retail, and licensing initiatives that align to wider artist goals & activity. Help to develop and present artist proposals, calendar plans, and go-to-market initiatives, driving buy-in from artist teams and key stakeholders. Bring energy and enthusiasm to all planning conversations, exciting clients to adopt our proposed D2C and merch ideas. Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals, proactively identifying opportunities to optimize performance. Help to prepare and deliver artist business reviews, campaign recaps, insights reporting, and strategic recommendations across projects. Coordinate artist and label feedback, ensuring all executions are aligned with client expectations and artist brand standards, including business and product approvals. Collaborate closely & effectively across teams, building strong relationships inside the organization Help maintain strong client satisfaction & trust by ensuring artist teams feel supported, informed, and excited about their partnership with Famehouse. Bring Your VIBE: 3-6 years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise. Experience working directly with artist and label teams in fast-paced environments is preferred Understanding of the label, artist, and merchandise ecosystem. Prior label-side, artist commerce, or D2C experience is a major plus. Candidates bilingual in English and Spanish are a major plus. A passion for the music & culture of Interscope Capitol’s roster is a must. Candidates should bring dedication in serving the artist community and delivering exceptional experiences for their fans. Excellent organizational and communication skills. Strong creative instincts and taste level aligned with artist brands and cultural trends. Ability to work across multiple teams and priorities. Positive, collaborative teammate who works well across many partners and builds trust easily. Highly organized and able to manage multiple campaigns, clients, and priorities simultaneously. Passion for music, fan culture, and building meaningful artist-to-fan experiences. Must be willing to set personal ego aside for the good of the team and delivering for our artists and partners. Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Requirements

3-6 years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise.
Experience working directly with artist and label teams in fast-paced environments is preferred
Understanding of the label, artist, and merchandise ecosystem.
A passion for the music & culture of Interscope Capitol’s roster is a must.
Candidates should bring dedication in serving the artist community and delivering exceptional experiences for their fans.
Excellent organizational and communication skills.
Strong creative instincts and taste level aligned with artist brands and cultural trends.
Ability to work across multiple teams and priorities.
Positive, collaborative teammate who works well across many partners and builds trust easily.
Highly organized and able to manage multiple campaigns, clients, and priorities simultaneously.
Passion for music, fan culture, and building meaningful artist-to-fan experiences.
Must be willing to set personal ego aside for the good of the team and delivering for our artists and partners.

Nice To Haves

Prior label-side, artist commerce, or D2C experience is a major plus.
Candidates bilingual in English and Spanish are a major plus.

Responsibilities

Support senior Account Managers and serve as the point of contact at Famehouse for select artists, helping to build trusting relationships with artist managers, label marketing teams, and creative partners.
Develop 12-month calendar plans for select artists and support ideation for the roster, building plans across D2C, tour & VIP, retail, and licensing initiatives that align to wider artist goals & activity.
Help to develop and present artist proposals, calendar plans, and go-to-market initiatives, driving buy-in from artist teams and key stakeholders.
Bring energy and enthusiasm to all planning conversations, exciting clients to adopt our proposed D2C and merch ideas.
Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals, proactively identifying opportunities to optimize performance.
Help to prepare and deliver artist business reviews, campaign recaps, insights reporting, and strategic recommendations across projects.
Coordinate artist and label feedback, ensuring all executions are aligned with client expectations and artist brand standards, including business and product approvals.
Collaborate closely & effectively across teams, building strong relationships inside the organization Help maintain strong client satisfaction & trust by ensuring artist teams feel supported, informed, and excited about their partnership with Famehouse.

Benefits

Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent

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