Manager, Applications Support-Amb & Access

WakeMed Health & Hospitals • Raleigh, NC

3d

About The Position

The Application Support Manager reports directly to the Director of Application Services. This position directs and manages the day-to-day activities of the Epic Ambulatory, Cadence, ADT and Home Health Clinical analysts. Provides leadership for the staff and ensures user satisfaction for the success and usage of the various applications/systems. Participates, on as needed basis, with WakeMed's management team and associated Task Forces/Steering Committees. The manager will focus on the credibility of the Information Services department internally and externally, successful implementation of systems, developing the infrastructure to support the long-term needs of the health system, staff development, customer satisfaction and contributing to the overall direction and information needs of the organization. Assists the director in developing the staff and department infrastructure to ensure the department's ability to serve WakeMed's long term Information Systems requirements. Works closely with director to establish an application roadmap to make sure all applications are kept current and that the organization is aware of the roadmap. Works closely with director to manage and maintain build standards, inclusive but not limited to testing protocols, operational sign-off and release management.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Requirements

• Bachelor's Degree Business Or Healthcare Or Technology Or Related Field Required
• 5 Years Healthcare With 3 Years Management Required

Nice To Haves

• Certified/Licensed/Registered in Field of Practice And EPIC Certification in Area of Responsibility Preferred

Responsibilities

• Directs and manages the day-to-day activities of the Epic Ambulatory, Cadence, ADT and Home Health Clinical analysts.
• Provides leadership for the staff and ensures user satisfaction for the success and usage of the various applications/systems.
• Participates, on as needed basis, with WakeMed's management team and associated Task Forces/Steering Committees.
• Focus on the credibility of the Information Services department internally and externally, successful implementation of systems, developing the infrastructure to support the long-term needs of the health system, staff development, customer satisfaction and contributing to the overall direction and information needs of the organization.
• Assists the director in developing the staff and department infrastructure to ensure the department's ability to serve WakeMed's long term Information Systems requirements.
• Works closely with director to establish an application roadmap to make sure all applications are kept current and that the organization is aware of the roadmap.
• Works closely with director to manage and maintain build standards, inclusive but not limited to testing protocols, operational sign-off and release management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees