Application and Data Services Manager

ZILLION TECHNOLOGIES, INC•Richmond, VA

3h•Hybrid

About The Position

The Application and Data Services Manager is accountable for supporting and implementing strategic Banking Applications. The role oversees the core banking systems, consumer and commercial on-line banking systems, digital systems, wire systems and treasury services systems. This position will focus on functional areas of oversite including key strategic vendors, Business System Analyst, System Analyst and conversions/integrations. Manager is accountable for strategically partnering with Bank Operations managers and lines of business to drive operational efficiencies through automation tools.

Requirements

Experience with core banking applications
Eight or more years of experience managing banking application teams
Undergraduate degree in a business-related discipline required.
Lean Six Sigma Greenbelt certification or demonstrated knowledge of statistics and data analysis required.
Excels in customer service, and shows a desire to exceed customer expectations
Effective listening skills, being able to identify problems and areas of opportunity
Manages program of critical importance
Ability to develop and motivate a team to drive results
Excellent communication skills, showing an ability to work with all levels of the organization
Ability to organize and facilitate meetings
Advanced time management skills, with the ability to handle multiple projects/tasks simultaneously
High level of attention to detail
Develops complex solutions to business problems or customer engagements through in depth analysis, coordination and negotiation with key decision makers
Demonstrates an understanding of data, and can interpret and summarize vast data sets
Obtains a working knowledge of the systems and applications used by the Bank
Exhibits negotiations and Vendor Management skills.

Nice To Haves

Graduate degree in a business-related discipline preferred.

Responsibilities

Manage all core banking systems to include consumer and commercial on-line banking systems, digital systems, wire systems and treasury systems
Manage change configurations, upgrades, integrations and conversions for all assigned applications
Must develop and maintain a high level of expertise related to assigned applications
Planning, scheduling, assignment and monitoring of technical resources responsible for development and maintenance of assigned applications
Delivery of projects and enhancements on schedule and to specifications
Collaboration on strategic planning, project management, business analysts and quality assurance to build effective project teams and application roadmaps
Lead and develop a high performing team
Building an effective team environment where associates are cross trained or can help all applications (training)
Management of day-to-day, weekly and monthly production support activities (BAU), working with key venders and line of business support teams
Define, monitor, analyze, and improve application SLAs, coordinating tasks and ensuring everyone is working towards a common goal
Develop the strategy for growing the use and analysis of data to continuously improve Service Level Agreements and Key Performance Indicators for Bank Operations
Act as a subject matter expert to effectively partner with project customers to achieve desired outcome by identifying, developing, standardizing, and improving processes
Communicate process changes, enhancements, and modifications-verbally or through written documentation-to management, peers, staff, and other employees so that issues and solutions are understood.
Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems for the department.