Manager, Application Support
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About The Position
The position involves leading and managing a team of System Administrators and Network Engineers. The individual will oversee infrastructure architecture, implementation, and maintenance for hosted applications, whether in the cloud or on-premises. Responsibilities include developing and executing long-term plans to ensure infrastructure capacity remains up-to-date, designing and implementing new infrastructure solutions, and establishing priorities for the maintenance, design, and development of infrastructure systems. The role also requires ensuring uptime, performance, and scalability of production systems and networks, developing and enforcing best practices for system monitoring, security, and backups, and collaborating with DevOps, Security, and Development teams to align infrastructure with application needs. Additionally, the individual will drive incident response and root cause analysis for infrastructure-related outages or issues, create and maintain information security documentation, manage vendor relationships, and establish and track KPIs for system and network performance.
