Manager Application Support

First Student•Cincinnati, OH

About The Position

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. The IT Manager oversees and manages an IT team, providing leadership for the team/services and aligning technology initiatives with business goals. This role is responsible for directing personnel and/or delivering IT services on a day-to-day basis. They develop and implement IT systems, policies, procedures, and best practices while managing key technology projects, services, platforms and operations.

Requirements

Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience.
2+ years serving in a leadership or supervisory capacity.
Expert knowledge of one or more IT domains with hands-on technical expertise.
Strong leadership, collaboration, vendor management, and communication skills.
Excellent analytical and problem-solving abilities.
Excellent written, verbal and presentation and communication skills.
Experience managing day-to-day financials (invoices, SOWs, etc.).
Experience managing vendors and/or employees.
Demonstrated ability to collaborate and resolve issues.
Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.).
Passion for technology.

Responsibilities

Manage services and personnel on a day-to-day basis.
Understand and enable IT and business strategies.
Manage team of developers/support engineers to triage/troubleshoot/resolve production issues in multiple applications
Manage issue resolution and SLA target attainment
Deliver IT projects and initiatives, direct cross-functional teams to successful project delivery.
Support the IT budget, track expenditures, and oversee procurement of IT equipment, software, and services.
Lead internal and external personnel.
Mentor the team.
Oversee hiring and training, conduct performance reviews, and foster collaboration and professional development.
Manage IT systems and services to ensure optimal performance and compliance.
Enforce IT policies, protocols, and procedures for the organization to protect systems and data.
Manage relationships and agreements with technology vendors and service providers.
Monitor emerging technologies and industry trends to identify opportunities to innovate and enhance business capabilities.
Create disaster recovery plans and implement fail-safe procedures to minimize disruption in the event of systems failures.
Develop tactical reports, dashboards, and recommendations for upper management to inform decision making.
Ensure IT is compliant with all legal, regulatory, and data governance requirements.
Support research on emerging technologies and industry trends to identify innovation opportunities.