Manager Application Services

Gainsco, Inc. • Richardson, TX

60d • Hybrid

About The Position

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart. If you are a hands-on technical leader who thrives in agile environments and is passionate about building high-performing teams and delivering impactful software solutions, GAINSCO is the place for you. GAINSCO's work environment rewards engaged individuals who have a desire to contribute and succeed. That is because our culture encourages individuals to develop their skills as they build their careers. Come join us and become a Champion with GAINSCO. As Manager, Application Services, you will lead quality assurance efforts across IT services, ensuring the reliability and performance of application changes that support business initiatives. You'll oversee a team of QA Analysts, drive automation strategies, and collaborate across departments to deliver high-quality software solutions. This role is ideal for someone who combines technical expertise with strong leadership and a passion for continuous improvement.

Requirements

• Bachelor's degree in Computer Science or a related field required.
• Minimum of 3 years of experience in QA Testing is required.
• At least 2 years of experience in management or lead role is required.
• Experience with Azure DevOps is required.
• Prior experience in the auto insurance industry is required.
• Strong knowledge of QA methodologies and testing metrics.
• Strategic thinker with excellent planning and coordination skills.
• Effective communicator across all levels of the organization.
• Skilled in statistical reporting and analysis.
• Strong interpersonal, organizational, and presentation skills.
• Self-driven with a comprehensive understanding of enterprise SDLC processes.
• Commitment to delivering excellent customer service.

Nice To Haves

• Preferred experience with Duckcreek, Guidewire, AS/400, .NET platforms, MS Office Suite, CRM platforms, Adobe, and Windows OS.

Responsibilities

• Plan and manage QA processes and resources aligned with business and IT cycles.
• Collaborate with product and underwriting teams to support compliance, rate changes, and system enhancements.
• Establish and enforce QA standards across new and existing applications.
• Analyze test results and communicate findings to stakeholders.
• Identify and prioritize automation opportunities with engineering teams.
• Oversee production support to ensure application stability and performance.
• Implement incident management and resolution processes.
• Provide regular reporting to senior leadership.
• Analyze user stories and collaborate with development teams to ensure accurate implementation.
• Facilitate communication between business stakeholders and IT teams.
• Lead, coach, and develop a team of QA Analysts.
• Foster a positive, engaging work environment aligned with organizational values.
• Manage staffing needs, recruitment, onboarding, and performance.
• Provide ongoing training and development aligned with industry trends.
• Ensure accountability for all team deliverables and support cross-functional initiatives.

Benefits

• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 501-1,000 employees