Manager, Application Development Services

Loyola Marymount University•New York, NY

About The Position

The LMU Information Technology Services team enables technologically-rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports the University’ mission: The encouragement of learning The education of the whole person The service of faith and the promotion of justice Under the direct supervision of the Director of Enterprise Applications Solutions, the Manager of Application Development Services provides technical and strategic leadership for the university’s application development portfolio, ensuring that all internally developed and configured solutions deliver measurable improvements in efficiency, user experience, and institutional capability. This role leads a team of full-stack developers responsible for designing and maintaining applications across low-code, no-code, and traditional development platforms, as well as AWS-based solutions and AI-enabled automations. The Manager sets the vision and technical direction for development practices, ensures alignment with institutional goals, and fosters a culture of innovation, continuous improvement, and proactive problem solving. This leader takes initiative, anticipates needs, and drives innovation by identifying opportunities for modernization and improvement across systems and processes.

Requirements

Typically, a Bachelor’s degree in computer science, Information Systems, or a related field, Master’s preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation, policy and technology changes.
Seven years of progressively responsible experience in software development or enterprise application delivery, with a strong record of successful project execution.
Two years of management or technical leadership experience in a complex organization, including responsibility for coaching, performance management, and team development.
Demonstrated proficiency in full stack development, low code and no code platforms, and modern development practices across the software development lifecycle.
Experience with AWS services, AI integration, automation, and cloud native design patterns to support scalable and secure application development.
Experience defining and maintaining development standards, architectural patterns, and best practices across teams or distributed environments.
Proven ability to collaborate with cross functional partners, including integrations, data services, security, infrastructure, and user experience teams.
Strong understanding of Agile delivery, version control, peer code reviews, and other modern engineering practices.
Ability to manage development roadmaps, prioritize competing demands, and align work to institutional and user experience goals.
Strong analytical and problem-solving skills, with the ability to evaluate complex technical issues and develop actionable solutions.
Excellent communication and relationship building skills, with the ability to translate technical concepts for non-technical stakeholders.
Commitment to accessibility, inclusion, human centered design, and continuous improvement.

Nice To Haves

Experience designing or supporting enterprise systems such as Workday, Banner, Salesforce, or similar platforms that require complex integration and workflow design.
Experience implementing cloud native architectures, containerization, or event driven design in AWS or similar environments.
Demonstrated success improving developer experience, optimizing pipelines, or modernizing legacy applications.
Experience working in higher education or another mission driven environment with a broad and diverse stakeholder base.
Experience evaluating, procuring, or managing vendors that provide development platforms, tools, or managed services.
Training or certification in Agile, Scrum, ITIL, cloud architecture, DevOps, or related frameworks.

Responsibilities

Provide Strategic Leadership for Development Services: Oversee the Application Development Services team to ensure development activities align with institutional goals and user experience standards.
Drive Continuous Improvement and Innovation: Foster a culture that advances modern development practices, automation, and innovative design approaches.
Ensure High Quality Application Delivery: Oversee the development of secure, reliable, and maintainable applications using full stack, low code, and no code tools.
Coordinate with the Integrations Team: Define application and data integration requirements and ensure seamless interoperability between systems across the enterprise.
Champion Accessibility and Human Centered Design: Embed accessibility, inclusion, and user centered design principles into all development initiatives.
Develop and Mentor the Development Team: Lead, coach, and support Application Developers through performance management, skills development, and personalized growth planning.
Set Clear Goals and Accountability Measures: Establish measurable team expectations tied to ITS and Enterprise Applications objectives to ensure consistent and high-quality delivery.
Lead Process Optimization Initiatives: Use data, analytics, and user feedback to identify friction points and streamline digital workflows.
Advance System Consolidation and Automation: Ensure the team proactively identifies opportunities for consolidation, automation, and improved user experiences.
Leverage Analytics for Improvement: Use analytics to monitor processes, expand automation, and support data-driven decision-making across staff operations.
Standardize Development Practices Across ITS: Partner with ITS leadership to align tooling, workflows, and best practices that improve operational efficiency across technical teams.
Partner with Experience Leaders: Collaborate with Experience Managers and Relationship and Product Analysts to ensure development priorities reflect user needs and experience goals.
Promote Modern Engineering Practices: Advance Agile delivery, CI CD pipelines, peer code reviews, and cloud native development to improve efficiency and product quality.
Participate in Governance and Committees: Represent the development perspective in institutional governance and ITS committees to support sustainable innovation.
Manage Development Related Vendor Relationships: Oversee vendors and contracts associated with development tools, platforms, and supporting services.
Collaborate on Technology Evaluation and Procurement: Work with Procurement, Legal, and Security teams to assess and onboard new development technologies or service providers.
Promote a Culture of Service: Adhere to LMU’s service standards of Communication, Accountability, and Professionalism.
Perform other related duties.