Manager Analytics and Quality Programs- Remote

Beth Israel Lahey Health • Danvers, MA

78d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role oversees the Program Management function for the Enterprise Data and Analytics group and works closely with the leaders in the Data and Analytics team. The individual in this role will ensure that the Data Program and all its components are operating at the top of the license. This leader is also responsible for implementing the right tools and processes for the team to enable management reporting and KPIs for the group. It will cultivate management-level partnerships to ensure key stakeholder groups are well served by the ASC/ABP function, that value is being delivered and measured, that robust relationships are being formed, and that organizational data literacy increases over time. This role requires advanced relationship-building and program management skills, with proven leadership and teamwork abilities, able to manage priorities and drive results in highly matrixed environments via the right program management and agile tools.

Requirements

• High School diploma or GED is required.
• A Bachelor’s degree is preferred.
• 5-8 years of related work experience is required, with 2-3 years in program management and 1 year of supervisory/management experience.
• Healthcare experience.

Nice To Haves

• Knowledge of Agile framework.
• Knowledge of product development and support.
• Advanced technical computer skills as required for technical support specific to function area and related systems.

Responsibilities

• Designs and executes the data program function using Agile framework.
• Mentors and onboard the technical teams on to the sprint cycles.
• Helps the Analytics Business Partners in spinning up the squads as per the user stories and tracks the execution of the stories from initiation to completion.
• Ensure status reporting both at the team level and for executive consumption.
• Owns and oversees the governance framework related to Data and Analytics workstreams.
• Helps Leads team in continuous automation and improvement of processes.
• Provides assistance and collaboration to other teams, ensuring that all technologies and teams work effectively together to implement and improve products and processes.
• Develops strong partnerships with partners and third-party vendors in developing and maintaining service level agreements, ongoing management of service level compliance, and assist in driving the support knowledge base.
• Prioritizes projects and features, stakeholder management, and tracking of commitments.
• Guides the team to make sound operations decisions while improving stability, reliability, and security.
• Establishes an environment that stimulates innovation and creativity and maximizes patient and provider experience.
• Creates and publishes project management templates, workflows and status reports for executive consumption demonstrating a clear tracking of each data streams within the Analytics functions.
• Has the responsibility to lead and support Managers and Directors in developing and improving operations to create optimal performance levels.
• Assists in planning, monitoring, and/or managing the budget in the functional area of the department.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees