Manager Ambulatory Support- North Region

Lurie Children's Hospital•Lake Forest, IL

3d•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Outpatient Center in Lake Forest Job Description General Summary: Plays a critical role as the ambulatory liaison across Ambulatory areas and clusters. Collaborates closely with medical, nursing and ancillary leadership to coordinate the day to day Point-of-Service support activities in the ambulatory clinics and selected ancillary areas. Manages Point of Service teams and operational functions of the assigned areas. This role collaborates closely with medical, nursing, and ancillary leadership to coordinate the day to day support activities in ambulatory clinic settings ensuring the delivery of excellent customer service including revenue cycle activities with 24/7 accountability for the Point of Service Team. Manages the human resources and operational functions of the assigned areas. Ambulatory Support Manager(s) identifies and leads performance improvement initiatives in collaboration with the Director and other leadership.

Requirements

High school diploma required.
Bachelor’s degree preferred.
Minimum of 3 years of supervisory experience in a healthcare environment required.
Excellent communication/listening skills.
Ability to make quick, accurate decisions on a daily basis.
Knowledge of medical terminology, third party billing, and managed care requirements.
Proficient computer skills and aptitude.
Substantial interpersonal skills sufficient to work effective with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Good analytical ability, excellent organizational skills.

Responsibilities

Responsible for leadership, direction and coordination for the ambulatory and selected ancillary Point of Service support services functions with 24 accountability.
Supplements staffing routinely for additional support to the point of Service team in ambulatory and ancillary areas as needed.
Promotes growth and development of staff through counseling, recognition, and feedback.
Fosters and facilitates customer-oriented communication and service excellence.
Directs team members in communicating with one another, and serves as a conduit for information that flows from the team to other organizational wide departments.
Responsible for the human resource functions of recruitment/selection and retention, ensuring that staff are scheduled for optimal coverage, orientation/training, day to day delegation, monitoring of work activities, performance evaluation, and progressive discipline when applicable.
Administers all ETA/payroll functions for support staff across the cluster.
Coordinates with all stakeholders including Revenue Cycle to ensure all collections are processed appropriately and documented within the E.H.R. as outlined in training.
Ensuring the Point of Service teams are securing all PHI including financial information for our families as outlined and trained
Work with Point of Service teams to ensure financial goals are monitored and met. Also collaborates with Point of Service teams to identify any variances in their collections.
Assists in the implementation, monitoring and analyzing of systems for patient scheduling, ancillary testing and effective monitoring of patient collections.
Serves as resource person in ensuring appropriateness of ancillary scheduling templates
Assists Director in preparing annual departmental operating and capital budgets. Monitors progress, reports and justifies any significant variance which occurs. Monitors expenses to enhance fiscal performance. Administer all ETA/payroll functions for the department. Review charge logs and reconcile charge questions with Patient Financial Services. Coordinate with Director in maintaining department charge master.
Assists in new program development with the Director.
Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and POS staff and coordinates quality review for other POS areas.
Participates in the development, implementation and monitoring of customer services standards and evaluation of performance improvement for the facility. Identifies opportunities for growth, process improvement and cost containment.
Participates in and serves as the Ambulatory/Ancillary representative in a number of groups related to organization-wide projects.
Develops and implements systems and process training of POS and other ambulatory staff in conjunction with Director and training team.
Functions as Ambulatory Super-User for all Ambulatory-related Epic modules, Scheduling, POS, Templates, Epicare, and Clarity.
The authority to hire, separate, promote, demote, write and administer performance evaluations.
Other job functions as assigned.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program