Manager, Ambulatory Case Management and Social Work

South Shore Health • Norwell, MA

11d

About The Position

Under the direction of the Ambulatory Case Management Officer (ACMO), the Manager of Ambulatory Case Management & Social Work provides operational leadership and strategic direction for South Shore Health’s ambulatory case management and social work functions. This role oversees day-to-day operations, resource allocation, and team prioritization across five core areas: CMS TEAM episodic bundle coordination and preferred SNF network management; ambulatory case management and social work support for SSMC and other SSH practices; Workers’ Compensation case management oversight; relationship management with delegated case management organizations under VBC and risk contracts; and general day-to-day team supervision, mentoring, and performance management. The Manager supervises seven to eight direct and dotted-line reports and promotes individualized, goal-directed case management aligned with departmental and health system policies.

Requirements

• Accredited Case Manager (ACM) - National Board for Case Management (NBCM) - National Board for Case Management (NBCM)
• Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC) - Commission for Case Manager Certification (CCMC)
• RN-Registered Nurse - Board of Registration in Nursing (Massachusetts)

Responsibilities

• Oversees CMS TEAM Program case management and preferred SNF network performance.
• Provides case management and social work oversight for SSMC and SSH ambulatory practices.
• Provides guidance and oversight for Workers’ Compensation case management.
• Manages relationships with delegated and third-party case management organizations under VBC and risk contracts.
• Leads day-to-day team operations, staff supervision, and professional development.
• Participates in continued learning and possesses a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
• Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees