Manager - Ambulatory Applications

Singing River Health System•Pascagoula, MS

2d•Onsite

About The Position

Position Overview: The Manager, Ambulatory Applications, leads, oversees, and manages of the daily operations of Ambulatory Applications and the Community Connect Program. The Manager plans, organizes, staffs, directs, and controls the functions within the department or work unit. He/She ensures that the policies, procedures and practices of the work units are in compliance with the patient care standards established by Singing River Heath System and other accrediting or regulatory agencies; and ensures the highest quality of services and product delivery is maintained by each work unit. The Manager, Ambulatory Applications, assumes the professional responsibilities for assisting with the direction and management of activities required for the implementation and maintenance of clinical computer applications as appropriate. He/She serves as a liaison between end users and the Information Systems staff. He/She performs in-depth analysis of data models, data collection, report creation, and other technical issues associated with the use of business analytic and associated software. He/She maintains a knowledge and understanding of human-computer interfaces, applied informatics science, meaningful use and knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis. He/she works in a cooperative and consultative relationship with the Senior Leadership Team, Nurse Management Team, Ancillary Leadership, IT Department Leadership, and other disciplines under the direction of the Director of Applications & Reporting. He/she acts as a mentor, advocate, liaison, educator, resource, and troubleshooter to coordinate these activities. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

Must be Epic Ambulatory Certified with current certification documented
Must have prior Leadership experience within the last 3 years.
Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science (or related field) required.
A minimum of five (5) years’ experience developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings required.
Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor required.
Experience leading teams of individuals and the ability to manage personnel and projects effectively required
Minimum two (2) years’ experience in Leadership capacity required.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
Must demonstrate keen mental faculties/assessment and decision making abilities.
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Must demonstrate strong written and verbal communication skills.
Must possess emotional stability conducive to dealing with high stress levels.
Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
Must possess superior customer service skills and professional etiquette.
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Nice To Haves

Master’s degree in Business Administration or Health Administration preferred.
Prefer to be currently licensed to practice in the state of Mississippi as appropriate in the field of nursing, respiratory therapy, etc.
Various Epic certifications or Certification as Project Management Professional (PMP) from the Project Management Institute preferred.
Leading Epic teams preferred.

Responsibilities

Leads, oversees, and manages of the daily operations of Ambulatory Applications and the Community Connect Program.
Plans, organizes, staffs, directs, and controls the functions within the department or work unit.
Ensures that the policies, procedures and practices of the work units are in compliance with the patient care standards established by Singing River Heath System and other accrediting or regulatory agencies
Ensures the highest quality of services and product delivery is maintained by each work unit.
Assumes the professional responsibilities for assisting with the direction and management of activities required for the implementation and maintenance of clinical computer applications as appropriate.
Serves as a liaison between end users and the Information Systems staff.
Performs in-depth analysis of data models, data collection, report creation, and other technical issues associated with the use of business analytic and associated software.
Maintains a knowledge and understanding of human-computer interfaces, applied informatics science, meaningful use and knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis.
Works in a cooperative and consultative relationship with the Senior Leadership Team, Nurse Management Team, Ancillary Leadership, IT Department Leadership, and other disciplines under the direction of the Director of Applications & Reporting.
Acts as a mentor, advocate, liaison, educator, resource, and troubleshooter to coordinate these activities.