Manager Ambulatory Access Operations

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d • Hybrid

About The Position

Work Schedule: This is a full-time position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM – 5:00 PM You will work at 8007 Excelsior Drive, Madison, WI, work from home occasionally and travel to various UW Health clinics. Join the #1 hospital in Wisconsin and play a meaningful role in improving how patients access care across a nationally recognized academic health system! Lead and enhance multi-specialty ambulatory access operations at UW Health. As Manager, Ambulatory Access Operations, you will oversee centralized scheduling, referral management, and clinic-facing workflows while guiding high-performing teams and strengthening partnerships across the system. This role plays an important part in advancing patient access, optimizing workflows, and ensuring patients receive timely, coordinated care. We are seeking a Manager Ambulatory Access Operations to Provide leadership for centralized scheduling, referral processing, and front-end access workflows across multiple specialties. Support ongoing process improvements, workflow standardization, and thoughtful use of technology (Epic tools, automation, analytics). Partner with clinic leaders, analysts, and operational stakeholders to monitor and improve key access measures such as service levels and scheduling timeliness. Coach and support supervisors and frontline teams, fostering engagement, accountability, and professional growth. Contribute to system-level initiatives designed to enhance patient access, operational effectiveness, and care coordination. Build strong working relationships with providers, clinic partners, and cross-functional teams to ensure alignment and shared success. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Requirements

• Bachelor's Degree in business, healthcare administration or related field.
• 5 years of experience in a health care setting with a minimum of one (1) year of related experience in a leadership role.

Nice To Haves

• Master's Degree in business, healthcare or related field.
• Supervisory experience in Access Services, Registration, Patient Accounting, or Clinic Operations.
• At least three (3) years of related experience in a leadership role.
• Certification in Epic Prelude and/or Cadence
• Project management certification (PMP, PRINCE 2, Agile, other)
• Lean Six Sigma Certification

Responsibilities

• Provide leadership for centralized scheduling, referral processing, and front-end access workflows across multiple specialties.
• Support ongoing process improvements, workflow standardization, and thoughtful use of technology (Epic tools, automation, analytics).
• Partner with clinic leaders, analysts, and operational stakeholders to monitor and improve key access measures such as service levels and scheduling timeliness.
• Coach and support supervisors and frontline teams, fostering engagement, accountability, and professional growth.
• Contribute to system-level initiatives designed to enhance patient access, operational effectiveness, and care coordination.
• Build strong working relationships with providers, clinic partners, and cross-functional teams to ensure alignment and shared success.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager