Manager - Alterations & Tailoring - Oak Park Mall

Nordstrom•Overland Park, KS

2d•$59,000 - $98,000

About The Position

The ide al Alterations and Tailor Shop M anager is motivated, results oriented and committed to providing outstanding customer service every day. A day in the life… Teach, coach and develop employees to provide customers with the best service possible Identify, recruit and hire the best talent Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards Ensure the department workload is organized and items are completed by date promised Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner Manage office and labor expenses

Requirements

Previous experience in alterations/tailoring
An u nderstanding of safe and proper use of all equipment in the shop
The a bility to communicate clearly and professionally with co-workers and customers
A h igh level of ownership, accountability and initiative
The a bility to work a flexible schedule based on department and store needs

Nice To Haves

A high school diploma, or equivalent (preferred)

Responsibilities

Teach, coach and develop employees to provide customers with the best service possible
Identify, recruit and hire the best talent
Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
Ensure the department workload is organized and items are completed by date promised
Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
Manage office and labor expenses