Manager - Alterations - Tacoma Mall

Nordstrom • Tacoma, WA

115d • $75,500 - $122,000

About The Position

The ideal Alterations and Tailor Shop Manager is motivated, results oriented and committed to providing outstanding customer service every day. A day in the life involves teaching, coaching and developing employees to provide customers with the best service possible, identifying, recruiting and hiring the best talent, coaching employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards, ensuring the department workload is organized and items are completed by date promised, educating employees on proper fit, shop procedures and guidelines in a professional and friendly manner, and managing office and labor expenses.

Requirements

• Previous experience in alterations/tailoring
• An understanding of safe and proper use of all equipment in the shop
• The ability to communicate clearly and professionally with co-workers and customers
• A high level of ownership, accountability and initiative
• The ability to work a flexible schedule based on department and store needs
• A high school diploma, or equivalent (preferred)

Responsibilities

• Teach, coach and develop employees to provide customers with the best service possible
• Identify, recruit and hire the best talent
• Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
• Ensure the department workload is organized and items are completed by date promised
• Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
• Manage office and labor expenses

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED