Manager - Airport Operations Safety & Regulatory Compliance Line Hub

United Airlines•Dulles, VA

6d•Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities Oversees Environmental Standards, Safety Programs and OSHA Compliance. Primary responsibility for Operational Safety and Environmental and OSHA compliance. The leader is responsible to have in-depth knowledge of Environmental, OSHA and local Safety requirements i.e. state, city. The leader must have a proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Leads a team of management employees. This leader coordinates local safety efforts with union leadership and coordinates responses to “SAP” type program inquiries and reports. Serve as primary liaison with cross divisional enterprise at the Hub. Serves as key liaison with agencies including the City and County of Los Angeles, Air Transport Association and IATA on safety issues Develops strategy and policies to comply with safety mandates Works in tandem with internal stakeholders from Corporate Safety, Local Unions and Security as well as frontline employees Leads strategies and multiple initiatives in support of government mandates Leads and advises team to research solutions, solicit vendor or station participation, sets direction and handles United’s tactical and strategic response to governmental agencies Coordinates United’s response based on financial outcomes and dictated timelines Interacts and presents recommendations to station senior leadership based on shared interest agenda to ensure mandates/initiatives support goals Leads cross-functional teams to implement, plan, investigate and communicate initiatives and resolve business problems leading to a successful implementation Supports team to meet project milestones, budget compliance and progress of project by facilitating sessions and setting expectations of all team members Reports progress regularly to senior management Holds team accountable to update and revise Airport Operations business manuals as procedures change or are updated Develops compliance audits to self-manage work Develops and maintains technology tools to improve tracking of security directives, LTI, OSHA compliance, etc develops training for frontline users in support of reduction of injuries and safety focus Liaises with government entities to conduct joint investigations to address safety concerns Develops responses to self-disclose United’s infractions as these occur to meet compliance and reduce fines Leads employees by motivation, mentorship and accountability for individual performance Develops employees through counseling, coaching and career planning forums Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports Responsible for establishing annual cost center budget, meeting and reviewing spend to ensure budgetary targets are met NOTE: This position is considered 100% onsite at the airport.

Requirements

Bachelors degree or equivalent work experience
OSHA 10 to 30 hour training
Minimum 2 - 4 years leadership experience in an Airport Operations Environment
One to two years hub operational experience (above and below the wing)
Strong Operational Leadership, Passion for Service, Drives Performance
Team leadership, Coaches/develops employees
Promotes a safe working environment
Excellent verbal and written communication skills
Responsible for a 24 hour, 7 day a week operation
Must be willing and able to work onsite at IAD
Must have the ability to work weekends
Occasional travel is a minimum 5% domestic
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

College Degree or related field experience in an airline operational environment
Safety Certification, Continuous Improvement Green Belt Certification
Solid understanding of Hub operations which includes customer service, ramp operations and business acumen
Excellent communication skills, including written and verbal
Motivated individual that has demonstrated leadership ability in large department environment
Outstanding interpersonal skills and Project Management Experience

Responsibilities

Oversees Environmental Standards, Safety Programs and OSHA Compliance.
Primary responsibility for Operational Safety and Environmental and OSHA compliance.
Serves as key liaison with agencies including the City and County of Los Angeles, Air Transport Association and IATA on safety issues
Develops strategy and policies to comply with safety mandates
Works in tandem with internal stakeholders from Corporate Safety, Local Unions and Security as well as frontline employees
Leads strategies and multiple initiatives in support of government mandates
Leads and advises team to research solutions, solicit vendor or station participation, sets direction and handles United’s tactical and strategic response to governmental agencies
Coordinates United’s response based on financial outcomes and dictated timelines
Interacts and presents recommendations to station senior leadership based on shared interest agenda to ensure mandates/initiatives support goals
Leads cross-functional teams to implement, plan, investigate and communicate initiatives and resolve business problems leading to a successful implementation
Supports team to meet project milestones, budget compliance and progress of project by facilitating sessions and setting expectations of all team members
Reports progress regularly to senior management
Holds team accountable to update and revise Airport Operations business manuals as procedures change or are updated
Develops compliance audits to self-manage work
Develops and maintains technology tools to improve tracking of security directives, LTI, OSHA compliance, etc develops training for frontline users in support of reduction of injuries and safety focus
Liaises with government entities to conduct joint investigations to address safety concerns
Develops responses to self-disclose United’s infractions as these occur to meet compliance and reduce fines
Leads employees by motivation, mentorship and accountability for individual performance
Develops employees through counseling, coaching and career planning forums
Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports
Responsible for establishing annual cost center budget, meeting and reviewing spend to ensure budgetary targets are met