Manager Airport Duty

JetBlue Airways Corporation • New York, NY

3d • $81,000 - $136,200 • Onsite

About The Position

The Manager Duty, International (International MOD) is responsible for leading the safe, compliant, and efficient execution of international airport operations during assigned shifts. The International MOD serves as the senior on-site operational leader for international arrivals and departures, ensuring regulatory compliance, operational performance, and consistent customer experience.

This role acts as the primary on-shift point of contact for Customs and Border Protection (CBP), Transportation Security Administration (TSA), airport authorities, vendors, and internal partners supporting international operations, and provides real-time leadership to supervisors and crewmembers assigned to international functions.

Requirements

• High School Diploma or General Education Development Diploma GED.
• Five (5) years of leadership, operations, or aviation experience.
• Three (3) years of prior Part 121 airline experience.
• Experience supporting international operations, FIS, or working with CBP and TSA.
• Strong verbal and written communication skills.
• Strong customer service, decision-making, and problem-solving skills.
• Ability to work independently in a fast-paced, time-critical environment.
• Proficiency in Microsoft Office and Company-required systems.
• Ability to use handheld radios and make terminal announcements.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Available for occasional overnight travel (up to 10%).
• Must maintain a valid Driver’s License meeting Company insurance standards.
• Ability to acquire and maintain Security Identification Display Area (SIDA) badge and, where applicable, U.S. Customs clearance.
• Must pass a pre-employment drug test.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.
• Must be in good standing for attendance and safety.

Nice To Haves

• Bachelor’s degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Prior Manager on Duty or airport shift-leadership experience.
• International hub or high-volume FIS operational experience.

Responsibilities

• Serve as the senior on-site operational leader for all international operations during assigned shifts.
• Lead end-to-end execution of international arrivals and departures, including Federal Inspection Site (FIS), baggage, gate, and customer processing activities.
• Monitor and manage international flight operations and irregular operations, escalating issues as appropriate.
• Ensure compliance with all CBP, TSA, airport authority, and Company requirements.
• Monitor TSA inline baggage screening and CBP processing to support timely customer and baggage flow.
• Leadership visibility to ensure meeting performance metrics.
• Act as the on-shift liaison with CBP, TSA, airport authorities, and international operations vendors.
• Maintain effective working relationships to facilitate smooth operational execution.
• Participate in on-shift airport coordination meetings and international operations briefings.
• Communicate operational status, constraints, and risks to station and regional leadership.
• Provide on-shift leadership, coaching, and direction to supervisors, crewmembers, and vendors supporting international operations.
• Ensure crewmembers assigned to international functions are prepared, informed, and aligned to procedures.
• Monitor vendor performance during shifts and report service gaps or compliance concerns.
• Resolve crewmember and customer issues with professionalism and urgency.
• Provide shift summaries, incident reports, and operational feedback related to international operations.
• Identify recurring risks, process gaps, and improvement opportunities and escalate to leadership.
• Participate in ad hoc reviews, audits, and procedural updates related to international operations.
• Be accountable for safety and security performance during assigned shifts.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Benefits

• Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees