Manager, Airport Customer Operations (San Francisco, CA, US)

American Airlines•San Francisco, CA

31d•$96,000 - $130,000

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. The pay range for this role is $96,000 - $130,000, taking into account the qualifications and experience of the selected candidate.

Requirements

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience
Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Nice To Haves

Responsibilities

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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