Manager, AI Operations

Fetch

82d • $110,000 - $130,000

About The Position

As Fetch continues to expand the role of AI across our platform, the AI Operations team plays a critical role in ensuring our AI systems are accurate, scalable, and trustworthy. Evolving from our legacy Receipt Quality (RQ) function, this team now partners closely with ML engineers and other cross-functional teams to support, maintain, and enhance ML model performance across core areas. Current focus involves supporting large language model (LLM) development through structured evaluation, prompt testing, training data curation, and automation oversight. As Manager, AI Operations, you will lead a multidisciplinary team focused on operational excellence in AI system support. You will be responsible for developing talent, driving strategic initiatives, and evolving the team’s structure, processes, and outputs as we scale. This role requires a hands-on, strategic leader who can operate effectively in a transitional environment while delivering immediate impact. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• 2+ years of direct people management experience with a track record of developing talent, navigating complexity, and leading teams through periods of change.
• Demonstrated success managing operations or technical teams in high-growth or transformation settings.
• Technically savvy in AI Operations, AI/ML systems and tooling, model QA, LLM evaluation, or similar domains.
• Experience driving process improvement, managing competing priorities, and executing against ambiguous problems.
• Strategic and hands-on, with the ability to define long-term direction while remaining close enough to the work to understand execution challenges.
• Data-informed, with the ability to use metrics and structured feedback to guide decisions and improve performance.
• Strong project ownership skills, with the ability to lead cross-functional initiatives from conception through execution.
• Excellent communication and collaboration skills across both technical and non-technical stakeholders.

Responsibilities

• Manage and develop a high-performing team consisting of AI Operations Specialists, Project Coordinators, Automation Specialists, and potentially a Supervisor.
• Own and execute complex, ambiguous projects that directly influence team evolution and business outcomes.
• Set clear expectations, provide regular feedback, and foster a culture of accountability, growth, and high performance.
• Monitor team workflows, identify areas for improvement, and ensure output quality and efficiency across all domains (LLM QA, prompt testing, data curation, automation).
• Partner with ML engineers, product managers, and go-to-market teams to align priorities, drive shared goals, and maintain system integrity.
• Establish scalable workflows, documentation standards, and best practices for AI Operations.
• Guide the team through the ongoing transition from Receipt Quality to a formal AI Operations function, ensuring clarity, alignment, and engagement.

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees