The Manager, Engagement & Experience is a dynamic and innovative leader dedicated to advancing the engagement and experience of independent agents representing Mercury Insurance. This individual is responsible for conceiving, executing, and continuously refining programs and initiatives that foster deep agent engagement, elevate their business partnership with Mercury, and drive desirable business results. The ideal candidate brings strategic vision and creativity together with data-driven decision making, collaborating across internal teams to ensure independent agents are empowered, motivated, and strongly aligned with Mercury’s brand and business goals. This leader will oversee a wide range of engagement initiatives for independent agents, such as incentive and recognition programs, and technology-driven solutions, including AI-enabled engagement platforms. The primary objective is to ensure that every interaction and touchpoint in the agent journey not only advances business objectives, but also builds lasting, mutually beneficial relationships between Mercury and its independent agency partners. As a champion of process excellence and scalable growth, the Manager inspires a commitment to service and partnership, both within their team and cross-functionally, to deliver a superior agent experience.