Manager, Aftersales Customer Experience - Training & Voice of Customer
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About The Position
Mitsubishi Motors North America (MMNA) is seeking a dynamic and innovative Manager of Customer Experience - Aftersales to help lead our mission in transforming the customer journey at both corporate and dealership levels. This role is pivotal in elevating the performance of our regional personnel and dealership network through the development and implementation of cutting-edge operating standards, processes, and skill-based training initiatives. The ideal candidate will have a proven track record in creating customer-centric experiences that not only enhance satisfaction but also drive parts & accessory sales, loyalty, and retention. As the Manager, Customer Experience - Aftersales, you will be responsible for crafting strategies and managing the execution of objectives aimed at providing a seamless and consistent experience across all aftersales customer touchpoints. This includes overseeing a dedicated team, managing budgets, and ensuring the successful deployment of strategies that align with MMNA's vision for superior customer experience. If you are passionate about driving change and fostering excellence in customer experience, we invite you to join our team and make a significant impact on the future of MMNA.
