Manager, Advanced Analytics and Reporting

Adobe Systems Incorporated • Waltham, MA

73d • $124,400 - $250,800

About The Position

Adobe's Customer Solutions (ACS) organization is looking for a Manager, Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports & dashboards, workflows, and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management, guiding a high-performing team that delivers data products to improve adoption, retention, and value realization for our customers.

Requirements

• Bachelor's or graduate degree in Computer Science, Data Science, Business, or related field.
• 8+ years of experience in data science, business intelligence, or data engineering roles.
• 3-5 years of proven people management experience, including hiring, mentoring, and developing diverse technical and analytical teams.
• Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
• Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
• Proven track record of deploying ML/AI models and building scalable data solutions.
• Excellent communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
• Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
• Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.

Responsibilities

• Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
• Own reporting and analysis of customer success metrics (renewal, adoption, churn risk). Translate data into compelling narratives and actionable recommendations for executives and cross-functional leaders.
• Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
• Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
• Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities.
• Drive continuous improvement in analytics processes, governance, and system scalability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees