Manager, Adult Day Support and Respite Operations (Full-Time)

SOAR365•Richmond, VA

40d

About The Position

As a key leader at SOAR365, you will bridge the gap between our high-level mission and daily life-changing impact. In this role, you'll champion person-centered care by providing strategic leadership and operational oversight to our Adult Day Support and Respite programs. You aren't just managing a department; you are empowering a team of Supervisors to deliver innovative, community-integrated programming that enhances the independence and dignity of every participant. By fostering a culture of accountability and continuous improvement, you will ensure our services set the "best-in-class" benchmark for participant outcomes and rigorous compliance. If you are ready to coach leaders and refine program quality to create a more inclusive world, this is where you belong. Who We Are: SOAR365 For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

To qualify for this role, you should possess a degree in Social Services Administration, Management, Social Work, or a related human services field, paired with at least five years of supervisory experience (or an equivalent mix of education and experience).
The ideal candidate will have a strong background in programming and implementing positive behavior support strategies for individuals with intellectual and developmental disabilities, alongside a deep understanding of DBHDS, DMAS, and DSS regulations.
You must demonstrate excellent communication skills, technical proficiency with new technologies, and a commitment to maintaining strict HIPAA compliance and participant confidentiality.

Responsibilities

Provide strategic leadership and direct supervision to program Supervisors, fostering a culture of accountability, teamwork, and professional growth through consistent coaching and mentorship.
Oversee the delivery of innovative, community-integrated programming that prioritizes skill-building and person-centered outcomes while ensuring all services remain in strict compliance with state regulations, Medicaid waivers, and licensing standards.
Beyond operational oversight and budget management, you will serve as a key ambassador for SOAR365, building strong relationships with families and community partners to promote an inclusive, trauma-informed environment that upholds the dignity of every participant.