Manager, Admitting (Patient Access)

One Brooklyn Health•New York, NY

About The Position

The Patient Access/Admitting Manager is responsible for accomplishing department objectives by managing staff; planning and evaluating department activities. Responsible to plan and oversee the work of others. The Patient Access/Admitting Manager is responsible for planning and maintaining work systems, procedures and policies that enable and encourages the optimum performance of its people and other resources within a business unit.

Requirements

Bachelor’s Degree is required but may be offset with significant experience in profession.
Minimum of five (5) to ten (10) or more years, depending on complexity and decision making requirements, but may vary.
Prior experience as a manager or a supervisor/lead is common.
Strong technical knowledge of the area being managed, often serves as the subject matter expert.
Ability to establish goals, set priorities, oversee the day-to-day activities, prepare and deliver performance reviews, operate in a project manager role as needed, coach others, ensure quality of results and output.
Budget authority may be required (typically in larger depts) but often budget approvals are relegated to more senior levels. Highly experienced managers often develop policies and procedures for a new operation or where gaps are evident and assist in setting strategy for the assigned department.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Ability to be decisive based on prior experience, precedent or interpretation of regulations/policy.
Ability to fully utilize BHMC’s electronic record systems, equipment and other healthcare and billing systems relevant to this position.
Consistent with that necessary to work in a variety of patient care and office settings.
Position requires prolonged periods of sitting, standing, reaching, and walking throughout the working day.
Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.

Responsibilities

Manage and develop a staff of employees through recruiting, selecting, orienting, coaching and training employees.
Communicate job expectations and holds individuals accountable for results.
Establish strategic goals by gathering pertinent business, financial, service and operational information. This includes the identification of trends, options, to recommend a course of action and establish objectives and goals.
Lead others in the achievement of tasks and procedures that deliver on individual and departmental strategy, goals and tactics.
May oversee/recommend the spending related to a department budget but sign-off authority generally requires more senior level approval.
Provide oversight, training and direction to the employees in the operating unit in accordance with established policies and procedures.
Coach, mentor, and develop staff to ensure departmental compliance.
Oversee new employee onboarding, providing career development planning and opportunities.
Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
Provide effective performance feedback through a formal performance review process, employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Work with department head to recommend appropriate staffing levels.
Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Communicate information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
All other duties as requested.