Manager, Admitting - ED Registration - Full Time 8 Hours (Non-Union, Exempt)

University of Southern California

117d • $74,880 - $139,422

About The Position

The Manager, Admitting oversees the daily operations of on-site, patient-facing registration staff in assigned areas. This role is responsible for managing workflows related to patient intake, consent processes, insurance verification, and financial counseling—ensuring optimal customer service delivery and compliance with all state and federal regulatory requirements. The Manager-Admitting reports to the Senior Manager-Admitting and assumes their responsibilities in their absence. On-call availability is required for business operations.

Requirements

• Bachelor’s Degree in a related field.
• 3 years of supervisory/management experience in a patient access department in an acute care setting.
• Effective interpersonal and communication skills.
• Ability to adapt to multiple and changing priorities.
• Working knowledge of managed care programs (e.g., Medicare, Medicaid, Blue Cross, CHAMPUS).
• Knowledge of government and insurance payor admission and billing regulations.
• Ability to learn and work with various computer software programs.
• Experience in applying customer service techniques and resolving problems.
• Ability to evaluate staff performance and identify training needs.
• Effective communication skills for interacting with diverse individuals.
• Knowledge of EMTALA regulations and registration standards.

Nice To Haves

• Master’s degree in a related field.

Responsibilities

• Oversee daily operations of patient-facing registration staff.
• Manage workflows related to patient intake, consent processes, insurance verification, and financial counseling.
• Ensure optimal customer service delivery and compliance with regulatory requirements.
• Report to the Senior Manager-Admitting and assume their responsibilities in their absence.
• Be available on-call for business operations.

Benefits

• Excellent benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees