Manager, Admissions

Northcentral Technical College • Wausau, WI

404d

About The Position

The Admissions Manager at Northcentral Technical College (NTC) oversees the college's admissions processes, ensuring efficient and student-centered operations that align with strategic enrollment goals. This role involves managing program admissions, optimizing processes within the Student Information System, and providing data-driven insights to enhance efficiency and student experiences. The manager collaborates with various stakeholders to ensure consistent service delivery across campuses and supervises the daily activities and professional development of Student Services Assistants, supporting the college's commitment to student access and success.

Requirements

• Bachelor's Degree in a related field.
• A minimum of four years of related experience in admissions, enrollment management, or a similar field is preferred.
• At least one year of prior supervisory experience preferred, with demonstrated ability to lead teams and manage workflows effectively.
• Strong understanding of technical college or two-year college systems is desirable.
• Demonstrated ability to analyze data, identify trends, and make informed recommendations for process improvements.
• Experience with student information systems, with Workday experience preferred.
• Proven ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and efficiency.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.

Nice To Haves

• Experience with Lean strategies and technology solutions.
• Knowledge of customer service best practices in an educational setting.

Responsibilities

• Oversee the admissions process for NTC's programs, including application support, program readiness assessment, acceptance processing, and applicant communication.
• Monitor program and course waitlists, manage capacity for high-demand programs, and oversee communications with students.
• Collaborate with IT and other departments to optimize admissions processes within the Student Information System, ensuring data accuracy and efficiency.
• Ensure accurate and current admissions information on the NTC website, making data-informed recommendations for process improvements.
• Serve as Designated School Official (DSO) for International Student Admissions.
• Assist the Senior Director, Enrollment Strategy, in developing and implementing long-term plans for enrollment services.
• Analyze admissions data and trends to identify opportunities for improvement and prepare reports to guide decision-making.
• Implement Lean strategies and technology solutions to enhance efficiency and improve student experiences.
• Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development for Student Services Assistants.
• Coordinate daily workflows, schedules, and coverage for One-Stop/Enrollment Services offices, including evening and weekend hours.
• Ensure consistent service delivery across regional campuses through collaboration with regional campus directors.
• Work closely with the Manager of Student Recruitment, Director of Financial Aid, and Registrar to maintain accurate student records and ensure consistent messaging to students.
• Serve as a liaison with Testing Center, College Prep Center, and Academic Resource Center to support student success.
• Handle customer complaints and make decisions regarding unique circumstances to ensure student satisfaction.

Benefits

• Competitive salaries
• Generous paid time off including two paid closures for winter and summer holidays
• Excellent benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree